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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Florencia Aldana

September 9, 2025

5  out of  5
rating by Florencia Aldana
"Todo correcto muy amable la Srita"
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Laura Prado

September 9, 2025

5  out of  5
rating by Laura Prado
"Very efficient and friendly"
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Aguilas C.C.

August 29, 2025

5  out of  5
rating by Aguilas C.C.
"Quiero felicitar a state Farm por tener gente tan profesional y eficiente en esta compañia como Rosie Frías . me había contactado con otros agentes que no pudieron resolver una situación y volví a llamar y me contestó Rosie Frías le expliqué mi situación y con mucha paciencia y mucho profesionalismo me atendió y resolvió la situación en minutos Rosie Frías te Felicitamos por tu EXELENTE TRABAJO. ATT.JAIME R."
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XROOFING LLC

August 27, 2025

5  out of  5
rating by XROOFING LLC
"Buenas tardes. Quiero recomendar ampliamente los servicios que ofrece la oficina de Jaime Portillo de State Farm. Muy en especial a su agente Miguel Gutiérrez. Un excelente agente resolvió todas mis dudas y preguntas. De antemano les doy mi agradecimiento por toda su ayuda y el tiempo que se tomaron para resolver todas mis dudas."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Alicia Riley

August 26, 2025

5  out of  5
rating by Alicia Riley
"Miguel was able to help me with all my insurance needs I would recommend 10 out of 10"
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Astrid Govea

August 20, 2025

5  out of  5
rating by Astrid Govea
"Super amable Luisa, me atendio y resolvio mis dudas, Muchas gracias 🙏 😊"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Abigail Aguirre

August 14, 2025

5  out of  5
rating by Abigail Aguirre
"Miguel was extremely helpful and answered any questions I had and explained carefully if I didn’t understand. Very kind and patient:)"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Valeria Torres

August 12, 2025

5  out of  5
rating by Valeria Torres
"Miguel helped me with all my insurance needs. Give him a call for great service and prices."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Carmen Cazares

July 29, 2025

5  out of  5
rating by Carmen Cazares
"Hello Mr. Portillo, My son has had his Motorcycle Insurance with you for years, since you were next to Anna's Linens where he worked years ago...Your service and people there are extremely great especially Luisa, love working with her month to month to pay her the Motorcycle payment...she's great her customer service is extremely wonderful...please let her know we love working with her 👏. ...thank you...Mrs. Cazares...."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Sairy C

July 29, 2025

1  out of  5
rating by Sairy C
"Hi Miguel, Perhaps posting a review will help get your attention, as we’ve been trying to reach you for the past two weeks regarding our policy price doubling since April. Unfortunately, you have not returned our calls during this time. Each time we call, we are told you are in meetings. You have our phone number, and I called again today seeking answers. We need to resolve this matter promptly, as this lack of communication is frustrating and unacceptable. Please contact us as soon as possible to discuss the policy and the reason for the increase. I don't have time to be playing this games."
We responded:
"We’re very sorry to hear about your experience and appreciate you bringing this to our attention. Providing excellent insurance services is our top priority, please contact us directly so we can address your concerns and work towards a resolution. Your satisfaction is important to us, and we hope to have the opportunity to improve."
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Amy Lozano

July 17, 2025

5  out of  5
rating by Amy Lozano
"Miguel helped me with my needs & issues. Great service."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Olivia Rivera

July 9, 2025

5  out of  5
rating by Olivia Rivera
"I would like to say thank you to Miguel. He was a big help and I was able to save a lot."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Frank

July 9, 2025

5  out of  5
rating by Frank
"Jaime and his employees have always been very helpful and have the knowledge to address my concerns been with them for 23 years"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Pratiksha Patel

July 4, 2025

5  out of  5
rating by Pratiksha Patel
"I had a great experience with State Farm thanks to Miguel and Jaime. Miguel was extremely helpful and professional—he made the process of buying auto insurance smooth and easy. He took the time to explain everything clearly and made sure I got the coverage that best fit my needs. Jaime was also incredibly nice and welcoming. Highly recommend their team for anyone looking for auto insurance."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Valeria Xoxo

July 1, 2025

5  out of  5
rating by Valeria Xoxo
"Excelentes precios y Luisa muy amable y todo lo hizo por teléfono no tuve que ir a la oficina todo desde la comodidad de mi casa, los recomiendo ampliamente"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Dolores Romo

June 27, 2025

5  out of  5
rating by Dolores Romo
"I have been with Jaime Portillo State Farm Insurance for about 25 years. Nothing but a 5 star experience. Other than my car insurance, also have my homeowners and my son's rental insurance. Super-Satisfied!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Pierre 0livarez

June 26, 2025

5  out of  5
rating by Pierre 0livarez
"If you need insurance..Do yourself a favor and meet Jaime Portillo and his assistant Rosie Frias. They will help you in anyway they can. Excellent service, always attentive, and most of all they will humbly serve you with the best insurance available. Take it from my family 80 years with State Farm!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Norma Natividad

June 23, 2025

5  out of  5
rating by Norma Natividad
"Luisa has always been so helpful to me . She knows her work and l trust her. She is an asset to State Farm. Give her a promotion. Thank you."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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RIUVIEZ R

June 16, 2025

5  out of  5
rating by RIUVIEZ R
"Luisa, thank you very much, great customer service 👏."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Alejandra Archuleta

June 12, 2025

5  out of  5
rating by Alejandra Archuleta
"I have been buying insurance for Mexico for a few years with State Farm, and I'm so glad I found Jaime Portillo's agency because the insurance price is fair and the customer service its excellent!! Miguel always takes care of my insurance needs in just minutes, he is the best! Cuando necesiten aseguranza para ir a Mexico llamen a Miguel."
We responded:
"We grateful to care for your insurance needs! Wishing you a safe and enjoyable summer. With over 40 years of service to the El Paso and New Mexico communities we will continue to support you and our neighbors."
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Bill LaRock, DC

June 9, 2025

5  out of  5
rating by Bill LaRock, DC
"Miguel was awesome, he helped me with all my insurance needs with a great price."
We responded:
"Thanks for your Business Bill. Wishing you a marvelous and safe summer. "
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Carlos Luis Gonzalez

June 9, 2025

5  out of  5
rating by Carlos Luis Gonzalez
"Excellent service and insurance provider. Rosie provides above and beyond service. Very happy with them"
We responded:
"Gracias Carlos, appreciative of your sincere comments."
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roz s

June 4, 2025

5  out of  5
rating by roz s
"Just switched to State Farm not just for the reasonable rates but excellent customer service. This office has a friendly and knowledgeable staff to include the agent. High Five Mr. Portillo!"
We responded:
"Thank you so much for the great review! We’re thrilled to hear that you had a great experience with us. Your kind words mean a lot to our team, and we truly appreciate you taking the time to share your feedback."
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JT Chapman

June 3, 2025

5  out of  5
rating by JT Chapman
"I've worked with Jaime and his team many times over the years. From car accidents to a house fire and they have always taken great care of me and my family. I highly recommend Jaime and his team to anyone."
We responded:
"Thanks John, we appreciate your business. "
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Tim Fennell

June 3, 2025

5  out of  5
rating by Tim Fennell
"Been with State Farm and Jaime Portillo for years. Office staff are very knowledgeable and patient. They will look for a policy that meets your needs."
We responded:
"Thanks Tim we appreciate your business over the years spanning 50 years. I appreciate you and your family. "