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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Valeria Xoxo

July 1, 2025

5  out of  5
rating by Valeria Xoxo
"Excelentes precios y Luisa muy amable y todo lo hizo por teléfono no tuve que ir a la oficina todo desde la comodidad de mi casa, los recomiendo ampliamente"
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Dolores Romo

June 27, 2025

5  out of  5
rating by Dolores Romo
"I have been with Jaime Portillo State Farm Insurance for about 25 years. Nothing but a 5 star experience. Other than my car insurance, also have my homeowners and my son's rental insurance. Super-Satisfied!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Pierre 0livarez

June 26, 2025

5  out of  5
rating by Pierre 0livarez
"If you need insurance..Do yourself a favor and meet Jaime Portillo and his assistant Rosie Frias. They will help you in anyway they can. Excellent service, always attentive, and most of all they will humbly serve you with the best insurance available. Take it from my family 80 years with State Farm!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Norma Natividad

June 23, 2025

5  out of  5
rating by Norma Natividad
"Luisa has always been so helpful to me . She knows her work and l trust her. She is an asset to State Farm. Give her a promotion. Thank you."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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RIUVIEZ R

June 16, 2025

5  out of  5
rating by RIUVIEZ R
"Luisa, thank you very much, great customer service 👏."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Alejandra Archuleta

June 12, 2025

5  out of  5
rating by Alejandra Archuleta
"I have been buying insurance for Mexico for a few years with State Farm, and I'm so glad I found Jaime Portillo's agency because the insurance price is fair and the customer service its excellent!! Miguel always takes care of my insurance needs in just minutes, he is the best! Cuando necesiten aseguranza para ir a Mexico llamen a Miguel."
We responded:
"We grateful to care for your insurance needs! Wishing you a safe and enjoyable summer. With over 40 years of service to the El Paso and New Mexico communities we will continue to support you and our neighbors."
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Bill LaRock, DC

June 9, 2025

5  out of  5
rating by Bill LaRock, DC
"Miguel was awesome, he helped me with all my insurance needs with a great price."
We responded:
"Thanks for your Business Bill. Wishing you a marvelous and safe summer. "
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Carlos Luis Gonzalez

June 9, 2025

5  out of  5
rating by Carlos Luis Gonzalez
"Excellent service and insurance provider. Rosie provides above and beyond service. Very happy with them"
We responded:
"Gracias Carlos, appreciative of your sincere comments."
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roz s

June 4, 2025

5  out of  5
rating by roz s
"Just switched to State Farm not just for the reasonable rates but excellent customer service. This office has a friendly and knowledgeable staff to include the agent. High Five Mr. Portillo!"
We responded:
"Thank you so much for the great review! We’re thrilled to hear that you had a great experience with us. Your kind words mean a lot to our team, and we truly appreciate you taking the time to share your feedback."
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JT Chapman

June 3, 2025

5  out of  5
rating by JT Chapman
"I've worked with Jaime and his team many times over the years. From car accidents to a house fire and they have always taken great care of me and my family. I highly recommend Jaime and his team to anyone."
We responded:
"Thanks John, we appreciate your business. "
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Tim Fennell

June 3, 2025

5  out of  5
rating by Tim Fennell
"Been with State Farm and Jaime Portillo for years. Office staff are very knowledgeable and patient. They will look for a policy that meets your needs."
We responded:
"Thanks Tim we appreciate your business over the years spanning 50 years. I appreciate you and your family. "
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wendy marte

June 2, 2025

5  out of  5
rating by wendy marte
"Los Mejores … la mejor atención , los más profesionales la verdad nunca había estado tan contenta con la Atención brindada por todo el personal de esta oficina son demasiados atentos con sus clientes ,desde el Sr Jaime Portillo , la Sra Luisa Achondo , Sr , Miguel Sra Rosie y la recepcionista …son súper amables, mis hijos y yo tenemos meses siendo sus clientes , aparte de que el precio que pago por mis pólizas son súper accesibles y razonable . Aqui es donde pude encontrar La mejor cotización y precios más económicos la verdad . Súper recomendado este lugar y el personal que allí trabaja. ☺️"
We responded:
"Wendy Thank You for the kind words we appreciate your business."
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Karina Hernández

April 25, 2025

1  out of  5
rating by Karina Hernández
"Awful and terrible service!!! They want to charge you twice a month your policy..they promise you many things and at the end it’s the opposite. Terrible terrible terrible customer service. Go somewhere else.."
We responded:
"Good Morning Karina, the reason for difference is you are not receiving a DSS discount call me and I can walk you through the process I am sorry for the inconvenience we are here to help."
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Rebecca Reeves

March 25, 2025

5  out of  5
rating by Rebecca Reeves
"Luisa is the absolute best!! Besides being precious and valuable for us elderly folks Thank you so much!!!"
We responded:
"Thanks Mrs. Reeves we appreciate you and your family. But most of all you have been insured with us since we opened our business 36 years ago. We Thank You and Art for trusting us with your business."
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Elizabeth Ortiz

March 24, 2025

5  out of  5
rating by Elizabeth Ortiz
"Spoke with the receptionist, and she was lovley. She was so nice and had my phone call returned, just as stated. Had the absolute pleasure of speaking with Miguel, & already happy with the customer service, reliability, and affordability. Miguel made sure all of my questions were answered, compared my old insurance, saved me money, and gave me so many more benefits that I didn't even know was available. If you want to be taken care of like family, this is your insurance stop. Join the Portillo agency and be worry free. Thank you again, Miguel!!"
We responded:
"Elizabeth, Thanks for thinking of State Farm when it comes to your insurance needs. Let us know if you have any questions or concerns in the future !"
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Mireya Tena

March 19, 2025

5  out of  5
rating by Mireya Tena
"Very happy with the customer services that is always provided to us. Rosie and Luisa are always very helpful and very patient with any questions we may have. It really touched me that Mr. Portillo and his staff remembered my mom and were sadden by her passing."
We responded:
"Thanks Maria!"
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Celia Medina

March 17, 2025

5  out of  5
rating by Celia Medina
"Great help by Miguel Gutierrez!!!, patience, recommendations and knowledge"
We responded:
"We appreciate the kind words!"
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J

March 14, 2025

5  out of  5
rating by J
"Luisa was very helpful and professional. Explain me everything and set me up quick. Thanks Ms Luisa"
We responded:
"Thank You!"
Profile photo of Sam & Ana Joint Franco

Sam & Ana Joint Franco

March 14, 2025

5  out of  5
rating by Sam & Ana Joint Franco
"Staff is very attentive to your needs and treat all their customers as if family. We love this agency and don’t ever entertain the thought of moving. Thank you Jaime, Barbara, and other staff members! Good job!!!!👏"
We responded:
"Love you guys!"
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Tyrone Greene

March 13, 2025

5  out of  5
rating by Tyrone Greene
"Agent Luisa Anchondo was very helpful she was very knowledgeable, kind and sweet. She is a great asset and has a beautiful personality! Thank you Luisa!"
We responded:
"Thanks Ty."
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Elizabeth Baeza

March 13, 2025

5  out of  5
rating by Elizabeth Baeza
"Luisa was quick on everything. Very helpful!"
We responded:
"Thanks Elizabeth."
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Julio Aguayo

March 12, 2025

5  out of  5
rating by Julio Aguayo
"Great service! If you need help with your insurance needs call or visit Luisa Anchondo."
We responded:
"Thankful for your loyalty."
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Deedee Dillad

March 11, 2025

5  out of  5
rating by Deedee Dillad
"Great service. Need a policy call Miguel"
We responded:
"Thanks Dee!!!"
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Miguel Castro

March 7, 2025

5  out of  5
rating by Miguel Castro
"Miguel es el MEJOR, súper trato"
We responded:
"Gracias Miguel !"
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Debbie Brooks

December 10, 2024

5  out of  5
rating by Debbie Brooks
"Have been with this Agency for a very long time. Great service."
We responded:
"We are so grateful for over 50 years of being loyal customer! Your Dad started with us in 1972. Thanks Deb."